Starting from R299
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Made in

English
Last updated at

Thu, 27-Jun-2024
Level
Beginner
Total lessons

65
Total duration

04:20:00 Hours
Number of reviews

7
Total enrolment

72
Avg rating
Short description
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help = improve phone skills which will make increase confidence, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
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Requirements
Outcomes
  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Become familiar with strategies that sharpen effective communication
  • Use proper phone etiquette
  • Set benchmarks
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