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Made in

English
Last updated at

Wed, 07-Jun-2023
Level
Beginner
Total lessons

54
Total duration

03:52:00 Hours
Number of reviews

0
Total enrolment

10
Avg rating
Short description
This course will look at all types of customers and how we can serve them better and improve ourselves in the process.
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Requirements
Outcomes
  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers
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