Starting from R299
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Made in

English
Last updated at

Wed, 21-Feb-2024
Level
Beginner
Total lessons

14
Total duration

00:00:00 Hours
Number of reviews

0
Total enrolment

6
Avg rating
Short description
Purpose: The purpose of this qualification is to prepare a learner to operate as a Contact Centre Manager.
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Requirements
  • Computer literate
  • GRADE 12
Outcomes
  • Manage and control the costs of a contact centre.
  • Manage and control the operational planning and achievement of operational targets
  • Manage personnel employed in a contact centre.
  • Manage customer and supplier relations.
  • Manage and assure the achievement of contact centre quality standards.
  • Manage and control the efficiency of contact centre processes and technology.
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