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Made in

English
Last updated at

Tue, 13-Jun-2023
Level
Beginner
Total lessons

50
Total duration

00:00:00 Hours
Number of reviews

0
Total enrolment

10
Avg rating
Short description
Keeping a positive mental attitude in the face of difficulty isn’t easy. In fact, according to psychologists, our brains seem to be hardwired to focus on the negative, as studies have shown. However, here is some positivity to focus on: many studies have also demonstrated that cultivating an “attitude of gratitude” and engaging in regular exercise and meditation have dramatic effects on our sense of well being.
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Requirements
Outcomes
  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances
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