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Made in

English
Last updated at

Mon, 12-Jun-2023
Level
Beginner
Total lessons

26
Total duration

02:35:23 Hours
Number of reviews

0
Total enrolment

0
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Short description
The purpose of this qualification is to prepare a learner to operate as a Contact Centre Manager.
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Requirements
  • LEVEL 4
Outcomes
  • Manage and control costs of a contact centre.
  • Manage and control operational planning and the achievement of operational targets.
  • Manage personnel employed in a contact centre.
  • Manage customer and supplier relations.
  • Manage and assure the achievement of contact centre quality standards.
  • Manage and control the efficiency of contact centre processes and technology.
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