Technical Support IT (A+)

dthugk.l.l.fgtbdffhj,krth

Beginner 0(0 Ratings) 39 Students enrolled English
Created by
Last updated Wed, 07-Jun-2023
+ View more
Course overview

fgkgkiehoqwgfphv

What will i learn?

  • ffju
Requirements
  • mvmbvnvb
Curriculum for this course
314 Lessons 29:24:17 Hours
01 Installing & Configuring Laptop Hardware
14 Lessons 01:57:35 Hours
  • 1 .Covered United Standard
    00:00:42
  • 1. Learning objectives
    00:02:34
  • 1.1 Laptop Overview
    00:14:03
  • 1.2 Hard Drive Replacement
    00:14:03
  • 1.3 SO-DIMM Memory Upgrade and Analysis
    00:20:25
  • 1.4 Power and Speakers
    00:07:43
  • 1.5 Keyboard & Touchpad
    00:10:16
  • 1.6 Screen and Frames
    00:11:53
  • 1.7 CPU, System Board, and Mini PCIe
    00:12:42
  • 1.8 Cellular Cards
    00:04:47
  • 1.9 Wi-Fi & Bluetooth
    00:14:02
  • 1.10 More Laptop Components & Peripherals
    00:04:25
  • Assessment 1 - Installing & configuring Laptop Hardware
    0:00:00
  • Assessment 2 - Installing & configuring Laptop Hardware
    0:00:00
02 Laptop Display Types and Associated Components
9 Lessons 01:02:32 Hours
  • 1. Covered Unit Standard
    00:00:38
  • 2 Learning objectives
    00:00:25
  • 2.1 Types of Laptop Displays
    00:16:21
  • 2.2 Display Functionality
    00:10:02
  • 2.3 Inverter
    00:08:15
  • 2.4 Digitizers & Touchscreens
    00:08:59
  • 2.5 Webcams and Microphones & Laptop Re-assembly
    00:17:52
  • Assessment 1 - Laptop display types and Associated components
    0:00:00
  • Assessment 2 - Laptop display types and Associated components
    0:00:00
03 Laptop Features
8 Lessons 00:44:00 Hours
  • 1. Covered United Standards
    00:00:42
  • 3 Learning objectives
    00:00:18
  • 3.1 Keyboard and Touchpad Functionality
    00:12:09
  • 3.2 Ports & Adapters
    00:14:06
  • 3.3 Docking Stations and Port Replicators
    00:07:06
  • 3.4 Laptop Security
    00:09:39
  • Assessment 1 - Laptop Feactures
    0:00:00
  • Assessment 2 - Laptop Features
    0:00:00
04 Compare & Contrast Mobile Devices
8 Lessons 00:48:49 Hours
  • 1. Covered Unit Standards
    00:00:42
  • 4 Learning objectives
    00:00:19
  • 4.1 Tablets
    00:13:04
  • 4.2 Smartphones
    00:18:02
  • 4.3 Wearable Technology
    00:04:58
  • 4.4 E-readers, Smart Cameras, and GPS
    00:11:44
  • Assessment 1 - Compare & Contrast Mobile Devices
    0:00:00
  • Assessment 2 - Compare & Contrast Mobile Devices
    0:00:00
05 Connect & Configure Mobile Devices
9 Lessons 00:28:54 Hours
  • 1. Covered Unit Standard
    00:00:43
  • 5 Learning objectives
    00:00:24
  • 5.1 USB and Vendor-Specific Ports
    00:05:48
  • 5.2 Wireless Connections
    00:06:30
  • 5.3 Memory Upgrade
    00:05:08
  • 5.4 Protecting a Smartphone
    00:05:07
  • 5.5 Mobile Accessories
    00:05:14
  • Assessment 1 - Connect & Configure Mobile devices
    0:00:00
  • Assessment 2 - Connect & Configure Mobile devices
    0:00:00
06 Mobile Device Networking
10 Lessons 00:49:54 Hours
  • 1. Covered Unit Standards
    00:00:39
  • 6 Learning objectives
    00:00:27
  • 6.1 Enabling and Disabling Wireless Technologies
    00:05:19
  • 6.2 Mobile Hotspot
    00:06:03
  • 6.3 USB Tethering
    00:12:14
  • 6.4 Bluetooth
    00:09:03
  • 6.5 Mobile E-mail
    00:06:50
  • 6.6 Radio and ID
    00:09:19
  • Assessment 1 - Mobile Device Networking
    0:00:00
  • Assessment 2 - Mobile Device Networking
    0:00:00
07 Mobile Device Synchronization
8 Lessons 00:26:10 Hours
  • 1. Covered Unit Standard
    00:00:18
  • 7 Learning objectives
    00:00:18
  • 7.1 Data Synchronization
    00:08:12
  • 7.2 Synchronization Methods
    00:10:02
  • 7.3 Synchronizing to the Automobile
    00:04:47
  • 7.4 Mobile Device Management
    00:02:33
  • Assessment 1 - Mobile Device Synchronization
    0:00:00
  • Assessment 2 - Mobile Device Synchronization
    0:00:00
08 Ports & Protocols
14 Lessons 01:12:47 Hours
  • 1. Covered Unit Standard
    00:01:09
  • 8 Learning objectives
    00:02:19
  • 8.1 Introduction to Networking
    00:10:03
  • 8.2 TCP Vs. UDP
    00:07:52
  • 8.3 HTTP & HTTPS
    00:05:52
  • 8.4 E-mail Protocols
    00:08:43
  • 8.5 FTP, SSH, and Telnet
    00:08:34
  • 8.6 DHCP Part 1
    00:01:39
  • 8.7 DHCP Part 2
    00:06:32
  • 8.8 DNS
    00:06:53
  • 8.9 LDAP & RDP
    00:08:01
  • 8.10 SMB, CIFS, AFP, and SNMP
    00:05:10
  • Assessment 1 - Ports & Protocols
    0:00:00
  • Assessment 2 - Ports & Protocols
    0:00:00
09 Network Devices
11 Lessons 01:07:23 Hours
  • 1. Covered Unit Standard
    00:00:39
  • 9 Learning Objectives
    00:00:25
  • 9.1 - Switches
    00:09:53
  • 9.2 - Routers
    00:09:44
  • 9.3 - Access Points
    00:11:31
  • 9.4 - Firewalls
    00:05:38
  • 9.5 - Ethernet - Based Devices
    00:05:45
  • 9.6 - Patch Panel To RJ45 Jack Connections
    00:18:57
  • 9.7 - SDN
    00:04:51
  • Assessment 1 - Network devices
    0:00:00
  • Assessment 2 - Network devices
    0:00:00
10 SOHO Network Configurations
11 Lessons 01:42:23 Hours
  • 1. Covered Unit Standard
    00:00:39
  • 10 Learning objectives
    00:00:37
  • 10.1 SOHO Router Access Point Configuration
    00:32:54
  • 10.2 Encryption Types
    00:07:20
  • 10.3 NIC Configuration
    00:19:51
  • 10.4 IoT Devices
    00:09:54
  • 10.5 NAT and Port Forwarding
    00:07:33
  • 10.6 DMZ
    00:06:43
  • 10.7 More SOHO Router Configurations
    00:16:52
  • Assessment 1 - SOHO Network Configurations
    0:00:00
  • Assessment 2 - SOHO Network Configurations
    0:00:00
11 Wireless Networking Protocols
8 Lessons 00:26:43 Hours
  • 1. Covered Unit Standard
    00:00:39
  • 11 Learning objectives
    00:00:17
  • 11.1 Wireless Standards
    00:06:35
  • 11.2 Wireless Channels
    00:06:47
  • 11.3 Z-Wave & Zigbee
    00:05:34
  • 11.4 Cellular Internet Protocols
    00:06:51
  • Assessment 1 - Wireless Networking Protocols
    0:00:00
  • Assessment 2 - Wireless Networking Protocols
    0:00:00
12 Networked Hosts
13 Lessons 01:41:34 Hours
  • 1. Covered Unit Standard
    00:00:39
  • 12 Learning objectives
    00:00:41
  • 12.1 Servers Part 1File, Web, and Print Servers
    00:10:37
  • 12.2 Servers Part 2 Mail and Proxy Servers
    00:07:45
  • 12.3 Servers Part 3 DHCP and DNS Servers
    00:14:34
  • 12.4 Servers Part 4 Authentication Servers
    00:20:00
  • 12.4 Servers Part 4 Authentication Servers
    00:09:50
  • 12.5 Syslog
    00:09:34
  • 12.6 Internet Appliances
    00:09:25
  • 12.7 Load Balancers and More Network Hosts
    00:08:04
  • 12.8 Embedded Systems and Legacy Devices
    00:10:25
  • Assessment 1 - Network Hosts
    0:00:00
  • Assessment 2 - Network Hosts
    0:00:00
13 Network Configuration
14 Lessons 01:29:01 Hours
  • 1. Covered Unit Standard
    00:00:39
  • 13 Learning objectives
    00:00:40
  • 13.1 Static versus Dynamic Addresses
    00:08:04
  • 13.2 Public versus Private Addresses
    00:04:38
  • 13.3 IPv4
    00:12:27
  • 13.4 Subnet Masks
    00:03:58
  • 13.5 Challenge 1 - Configuring IP with PowerShell
    00:14:11
  • 13.6 Classful versus Classless IP Networks
    00:10:00
  • 13.6 Classful versus Classless IP Networks
    00:11:16
  • 13.7 IPv6
    00:09:00
  • 13.8 Client IP Settings
    00:08:45
  • 13.9 VLAN
    00:05:23
  • Assessment 1 - Network Configuration
    0:00:00
  • Assessment 2 - Network Configuration
    0:00:00
14 Internet and Network Types
8 Lessons 00:31:39 Hours
  • 1. Covered Unit Standard
    00:00:39
  • 14 Learning objectives
    00:00:21
  • 14.1 Network Types
    00:08:43
  • 14.2 Cable Internet, DSL, and Fiber Optic Internet Services
    00:16:25
  • 14.3 WISP
    00:02:41
  • 14.4 Satellite Internet
    00:02:50
  • Assessment 1 - Internet and Network Types
    0:00:00
  • Assessment 2 - Internet and Network Types
    0:00:00
15 Networking Tools
8 Lessons 00:34:46 Hours
  • 1. Covered Unit Standard
    00:00:39
  • 15 Learning objectives
    00:00:19
  • 15.1 Twisted Pair Cabling and Testing Tools
    00:09:19
  • 15.2 Building Patch Cables
    00:11:55
  • 15.3 Loopback Plugs
    00:08:00
  • 15.4 Wi-Fi Analyzers
    00:04:34
  • Assessment 1 - Networking Tools
    0:00:00
  • Assessment 2 - Networking Tools
    0:00:00
16 Cables & Connections
12 Lessons 01:25:31 Hours
  • 1. Covered Unit Standard
    00:01:09
  • 16 Learning objectives
    00:01:09
  • 16.1 Twisted Pair Cable and Connectors
    00:12:34
  • 16.2 568A versus 568B
    00:09:17
  • 16.3 Coaxial and Fiber Optic Types and Connectors
    00:06:45
  • 16.4 Video Connections
    00:15:02
  • 16.5 Audio Connections
    00:06:17
  • 16.6 Multipurpose Connections
    00:14:34
  • 16.7 Hard Drive Cables
    00:04:52
  • 16.8 Adapters and Connectors Review
    00:13:52
  • Assessment 1 - Cables & Connections
    0:00:00
  • Assessment 2 - Cables & Connections
    0:00:00
17 RAM
10 Lessons 00:52:55 Hours
  • 1. Covered Unit Standard
    00:01:09
  • 17 Learning objectives
    00:00:20
  • 17.1 RAM Basics
    00:04:47
  • 17.2 DDR Types
    00:08:55
  • 17.3 RAM Upgrade & Analysis
    00:21:30
  • 17.4 Calculating the Data Transfer Rate of RAM
    00:05:54
  • 17.5 RAM Features
    00:04:38
  • 17.6 SODIMMs
    00:05:42
  • Assessment 1-RAM
    0:00:00
  • Assessment 2 - RAM
    0:00:00
18 Storage Devices
13 Lessons 01:50:47 Hours
  • 1. Covered Unit Standards
    00:00:18
  • 18 Learning objectives
    00:00:32
  • 18.1 Storage 101
    00:07:30
  • 18.2 SATA
    00:05:37
  • 18.3 Magnetic Hard Drives
    00:13:25
  • 18.4 Solid-State Drives
    00:05:17
  • 18.5 M.2 Installation
    00:20:23
  • 18.6 Hard Drive Capacity
    00:05:53
  • 18.7 Flash-based Drives
    00:08:19
  • 18.8 RAID Configurations
    00:15:14
  • 18.9 NAS Box & RAID 1 Installation
    00:28:19
  • Assessment 1 - Storage Devices
    0:00:00
  • Assessment 2 - Storage Devices
    0:00:00
19 CPUs, Motherboards, and Add-on Cards
13 Lessons 01:45:19 Hours
  • 1. Covered Unit Standards
    00:00:43
  • 19 Learning objectives
    00:00:40
  • 19.1 CPU 101
    00:04:23
  • 19.2 Hyper-Threading, Multicore, and CPU Cache
    00:08:08
  • 19.3 Sockets and Architectures
    00:06:18
  • 19.4 TDP and Overclocking
    00:16:43
  • 19.5 Cooling
    00:09:56
  • 19.6 Form Factors
    00:07:09
  • 19.7 Motherboard Components and Connectors
    00:14:04
  • 19.8 BIOSUEFI
    00:13:40
  • 19.9 Video Card Upgrade
    00:23:35
  • Assessment 1 - CPUs, Motherboards, and Add-on Cards
    0:00:00
  • Assessment 2 - CPUs, Motherboards, and Add-on Cards
    0:00:00
20 Power
8 Lessons 00:34:53 Hours
  • 1. Covered Unit Standard
    00:00:38
  • 20 Learning objectives (2)
    00:00:18
  • 20.1 Power 101
    00:06:11
  • 20.2 Introduction to Power Supplies
    00:13:12
  • 20.3 Power Supply Connectors
    00:05:33
  • 20.4 Power Calculations
    00:09:01
  • Assessment 1 - Power
    0:00:00
  • Assessment 2 - Power
    0:00:00
21 SOHO Multifunction Devices
6 Lessons 00:22:44 Hours
  • 1. Covered Unit Standards
    00:00:39
  • 21 Learning objectives
    00:00:13
  • 21.1 Device Sharing
    00:11:27
  • 21.2 Configuration Settings
    00:10:25
  • Assessment 1 - SOHO Multifunction Devices
    0:00:00
  • Assessment 2 - SOHO Multifunction Devices
    0:00:00
22 Printers
8 Lessons 00:31:08 Hours
  • 1. Covered Unit Standard
    00:00:42
  • 22 Learning objectives
    00:00:18
  • 22.1 Types of Printers & Maintenance
    00:14:17
  • 22.2 The Laser Print Process
    00:06:39
  • 22.3 3D Printing
    00:08:30
  • 1. Covered Unit Standards
    00:00:42
  • Assessment 1 - Printers
    0:00:00
  • Assessment 2 - Printers
    0:00:00
23 Cloud Computing Concepts
9 Lessons 00:16:14 Hours
  • 1. Covered Unit Standard
    00:00:39
  • 23 Learning objectives1
    00:00:43
  • 23.1 SaaS, IaaS, and PaaS
    00:03:05
  • 23.2 Types of Clouds
    00:02:40
  • 23.3 Cloud Computing Concerns
    00:07:49
  • 1. Covered Unit Standards
    00:00:39
  • 1. Covered Unit Standards
    00:00:39
  • Assessment 1-Cloud Computing Concepts
    0:00:00
  • Assessment 2-Cloud Computing Concepts
    0:00:00
24 Client-side Virtualization
9 Lessons 01:03:43 Hours
  • 1. Covered Unit Standards
    00:00:43
  • 24 Learning objectives
    00:00:27
  • 24.1 Virtualization Basics
    00:16:47
  • 24.2 Hypervisor
    00:07:25
  • 24.3 Virtualization Software Part 1
    00:15:34
  • 24.4 Virtualization Software Part 2
    00:11:36
  • 24.5 CPU and RAM Analysis of Virtualization Host
    00:11:11
  • Assessment 1-Client-side Virtualization
    0:00:00
  • Assessment 2-Client-side Virtualization
    0:00:00
25 Computer Troubleshooting 101
10 Lessons 01:07:49 Hours
  • 1. Covered Unit Standards
    00:00:38
  • 25 Learning objectives
    00:00:38
  • 25.1 Introduction to Troubleshooting
    00:10:00
  • 25.2 Computer Troubleshooting 101
    00:17:12
  • 25.3 Power Supply Tester
    00:16:37
  • 25.4 Multimeter and Voltage Tester
    00:07:19
  • 25.5 POST Devices
    00:07:25
  • 25.6 Loopback Plugs
    00:08:00
  • Assessment 1- 25 Computer Troubleshooting 101
    0:00:00
  • Assessment 2- 25 Computer Troubleshooting 101
    0:00:00
26 Troubleshoot Motherboards, CPUs, RAM, and Power
8 Lessons 00:57:22 Hours
  • 1. Covered Unit Standard
    00:01:08
  • 26 Learning objectives
    00:00:24
  • 26.1 Troubleshooting Boot Issues
    00:17:25
  • 26.2 Troubleshooting other Common Desktop Symptoms
    00:12:10
  • 26.3 Troubleshooting CPUs and RAM
    00:21:58
  • 26.4 Troubleshooting Power Issues
    00:04:17
  • Assessment 1- 26 Troubleshoot Motherboards, CPUs, RAM, and Power
    0:00:00
  • Assessment 2- 26 Troubleshoot Motherboards, CPUs, RAM, and Power
    0:00:00
27 Troubleshoot Hard Drives and RAID Arrays
10 Lessons 01:12:29 Hours
  • 1. Covered Unit Standard
    00:01:09
  • 27 Learning objectives
    00:00:29
  • 27.1 Troubleshooting Hard Drives
    00:17:45
  • 27.2 Hard Drive Issues
    00:11:33
  • 27.3 Laptop HDD Recovery
    00:13:48
  • 27.4 BSOD
    00:08:31
  • 27.5 S.M.A.R.T. Analysis
    00:06:47
  • 27.6 RAID Errors
    00:12:27
  • Assessment 1- 27 Troubleshoot Hard Drives and RAID Arrays
    0:00:00
  • Assessment 2- 27 Troubleshoot Hard Drives and RAID Arrays
    0:00:00
28 Troubleshoot Video Issues
6 Lessons 00:25:34 Hours
  • 1. Covered Unit Standard
    00:00:39
  • 28 Learning objectives
    00:00:13
  • 28.1 Video Troubleshooting Part 1
    00:14:40
  • 28.2 Video Troubleshooting Part 2
    00:10:02
  • Assessment 1- 28 Troubleshoot Video Issues
    0:00:00
  • Assessment 2- 28 Troubleshoot Video Issues
    0:00:00
29 Troubleshoot Mobile Devices
9 Lessons 00:38:45 Hours
  • 1. Covered Unit Standard
    00:01:08
  • 29 Learning objectives
    00:00:25
  • 29.1 Troubleshooting Common Mobile Device Issues Part 1
    00:09:46
  • 29.2 Troubleshooting Common Mobile Device Issues Part 2
    00:05:48
  • 29.3 Troubleshooting Common Mobile Device Issues Part 3
    00:07:17
  • 29.4 Troubleshooting Common Mobile Device Issues Part 4
    00:05:22
  • 29.5 Mobile Device Disassembling Processes
    00:08:59
  • Assessment 1- 29 Troubleshoot Mobile Devices
    0:00:00
  • Assessment 2- 29 Troubleshoot Mobile Devices
    0:00:00
30 Troubleshoot Printers
9 Lessons 00:32:58 Hours
  • 1. Covered Unit Standard
    00:01:09
  • 30 Learning objectives
    00:00:25
  • 30.1 Troubleshooting Common Printer Issues Part 1
    00:06:52
  • 30.2 Troubleshooting Common Printer Issues Part 2
    00:04:47
  • 30.3 Troubleshooting Common Printer Issues Part 3
    00:05:23
  • 30.4 Troubleshooting Common Printer Issues Part 4
    00:07:56
  • 30.5 Printer Troubleshooting Tools
    00:06:26
  • Assessment 1- 30 Troubleshoot Printers
    0:00:00
  • Assessment 2- 30 Troubleshoot Printers
    0:00:00
31 Troubleshoot Wired and Wireless Network Problems
10 Lessons 00:41:56 Hours
  • 1. Covered Unit Standard
    00:01:05
  • 31 Learning objectives
    00:00:28
  • 31.1 Connectivity Problems
    00:09:20
  • 31.2 APIPA
    00:06:24
  • 31.3 IP Conflicts
    00:01:42
  • 31.4 Slow Transfer Speeds
    00:09:32
  • 31.5 Low RF Signal Problem
    00:05:19
  • 31.6 SSID Not Found Issue
    00:08:06
  • Assessment 1- 31 Troubleshoot Wired and Wireless Network Problems
    0:00:00
  • Assessment 2- 31 Troubleshoot Wired and Wireless Network Problems
    0:00:00
Question 1 : Mobile Devices
1 Lessons 00:00:00 Hours
  • Questions
    0:00:00
Question 2 : Networking
1 Lessons 00:00:00 Hours
  • Questions
    0:00:00
Question 3 : Hardware
1 Lessons 00:00:00 Hours
  • Questions
    0:00:00
Question 4 : Virtualization and Cloud Computing
1 Lessons 00:00:00 Hours
  • Questions
    0:00:00
Question 5 : Hardware and Network Troubleshooting
1 Lessons 00:00:00 Hours
  • Questions
    0:00:00
Question 6 : Operating Systems
1 Lessons 00:00:00 Hours
  • Questions
    0:00:00
Question 7 : Security
1 Lessons 00:00:00 Hours
  • Questions
    0:00:00
Question 8 : Software Troubleshooting
1 Lessons 00:00:00 Hours
  • Questions
    0:00:00
Question 9 : Operational Procedures
1 Lessons 00:00:00 Hours
  • Questions
    0:00:00
Exam 1
1 Lessons 00:00:00 Hours
  • QUESTIONS
    0:00:00
Exam 2
1 Lessons 00:00:00 Hours
  • QUESTIONS
    0:00:00
+ View more
Other related courses
04:36:46 Hours
Network Technician (N+)
Updated Thu, 05-Sep-2024
4 9 R10000 R5000
04:30:23 Hours
Python 101
Updated Tue, 13-Jun-2023
0 3 R10000 R5000
00:10:44 Hours
Technical Support
Updated Tue, 13-Jun-2023
0 2 R10000 R5000
00:06:17 Hours
Networking (N+)
Updated Wed, 07-Jun-2023
0 0 R150000 R3000
About instructor

0 Reviews | 0 Students | 0 Courses
Student feedback
0
0 Reviews
  • (0)
  • (0)
  • (0)
  • (0)
  • (0)

Reviews

R2000
Includes:
//send gift when already purchased by user