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Made in

English
Last updated at

Mon, 12-Jun-2023
Level
Beginner
Total lessons

50
Total duration

00:00:00 Hours
Number of reviews

0
Total enrolment

9
Avg rating
Short description
For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways.
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Requirements
  • Desire and inspiration to learn
Outcomes
  • How to get management involved in training
  • Why peer training works
  • That manners are important with a contact center
  • How to build rapport with the callers
  • How to deal with difficult customers
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