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Course overview
Communication Strategies
What will i learn?
- Understand what communication is
- Identify methods of communication
- Identify barriers to communication and how to overcome them
- Develop non-verbal and paraverbal communication skills
- Use the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
- Identify and mitigate precipitating factors
- Establish common ground with others
- Use “I” messages
Requirements
- Office Admin
Curriculum for this course
55 Lessons
03:00:00 Hours
The Big Picture
5 Lessons
00:15:00 Hours
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The Big Picture
.
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What is Communication?
.
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How Do We Communicate?
.
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Other Factors in Communication
.
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The Big Picture - Formative Assessment
0:15:00
Understanding Communication Barriers
6 Lessons
00:15:00 Hours
-
Understanding Communication Barriers
.
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An Overview of Common Barriers
.
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Language Barriers
.
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Cultural Barriers
.
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Differences in Time and Place
.
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Understanding Communication Barriers - Formative Assessment
0:15:00
Paraverbal Communication Skills
5 Lessons
00:15:00 Hours
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Paraverbal Communication Skills
.
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The Power of Pitch
.
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The Truth About Tone
.
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The Strength of Speed
.
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Paraverbal Communication Skills - Formative Assessment
0:15:00
Non-Verbal Communication
5 Lessons
00:15:00 Hours
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Non-Verbal Communication
.
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Understanding the Mehrabian Study
.
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All About Body Language
.
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Interpreting Gestures
.
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Non-Verbal Communication - Formative Assessment
0:15:00
Speaking Like a Star
7 Lessons
00:15:00 Hours
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Speaking Like a Star
.
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S= Situation
.
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T = Task
.
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A = Action
.
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R = Result
.
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Summary
.
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Speaking Like a Star - Formative Assessment
0:15:00
Listening Skills
5 Lessons
00:15:00 Hours
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Listening Skills
.
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Seven Ways to Listen Better Today
.
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Understanding Active Listening
.
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Sending Good Signals to Others
.
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Listening Skills - Formative Assessment
0:15:00
Asking Good Questions
5 Lessons
00:15:00 Hours
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Asking Good Questions
.
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Open Questions
.
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Closed Questions
.
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Probing Questions
.
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Asking Good Questions - Formative Assessment
0:15:00
Appreciative Inquiry
5 Lessons
00:15:00 Hours
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Appreciative Inquiry
.
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The Purpose of AI
.
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The Four Stages
.
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Examples and Case Studies
.
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Appreciative Inquiry - Formative Assessment
0:15:00
Mastering the Art of Conversation
6 Lessons
00:15:00 Hours
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Mastering the Art of Conversation
.
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Level One: Discussing General Topics
.
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Level Two: Sharing Ideas and Perspectives
.
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Level Three: Sharing Personal Experiences
.
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Our Top Networking Tips
.
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Mastering the Art of Conversationn- Formative Assessment
0:15:00
Advanced Communication Skills
5 Lessons
00:15:00 Hours
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Advanced Communication Skills
.
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Understanding Precipitating Factors
.
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Establishing Common Ground
.
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Using “I” Messages
.
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Advanced Communication Skills - Formative Assessment
0:15:00
Summative Assessment
1 Lessons
00:30:00 Hours
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Summative Assessment
0:30:00
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