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Course overview
The purpose of this qualification is to prepare a learner to operate as a Contact Centre Manager. A Contact Centre Manager manages and optimises quality contact centre operations and practices.
What will i learn?
- Manage and control costs of a contact centre.
- Manage and control operational planning and the achievement of operational targets.
- Manage personnel employed in a contact centre.
- Manage customer and supplier relations.
- Manage and assure the achievement of contact centre quality standards.
- Manage and control the efficiency of contact centre processes and technology.
Requirements
- LEVEL 4
Curriculum for this course
10 Lessons
01:38:13 Hours
Introduction to financial concepts
4 Lessons
00:35:11 Hours
-
1.3 Financial statements.
00:16:14
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1.4. Financial source documents.
00:04:07
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1.5 Auditing concepts
00:02:50
-
Formative Assessment
0:12:00
Costs and management accounting
5 Lessons
00:43:02 Hours
-
Learning Outcome
00:08:21
-
1.1 Cost and Management Accounting
00:08:28
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2.1 Costing and Cost estimates
00:08:28
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2.3 Management Accounting
00:05:45
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Formative Assessment
0:12:00
Summative
1 Lessons
00:20:00 Hours
-
Assessment
0:20:00
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Other related courses
01:49:35 Hours
Updated Fri, 28-Jun-2024
4
R5000
R200
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