+ View more
Course overview
The purpose of this qualification is to prepare a learner to operate as a Contact Centre Manager. A Contact Centre Manager manages and optimises quality contact centre operations and practices.
What will i learn?
- Manage and control costs of a contact centre.
- Manage personnel employed in a contact centre.
- Manage and control operational planning and the achievement of operational targets.
- Manage customer and supplier relations.
- Manage and assure the achievement of contact centre quality standards.
- Manage and control the efficiency of contact centre processes and technology.
Requirements
- LEVEL 4
Curriculum for this course
6 Lessons
00:58:23 Hours
Supplier Selection
5 Lessons
00:48:23 Hours
-
1.1 Business needs Analysis and Requirements
00:07:21
-
1.3 Sourcing Supplier
00:14:52
-
1.4 Procurement and Contracting Process
00:06:09
-
Procurement and Contracting Process
00:08:01
-
Formative Assessment
0:12:00
Service Level Agreements
1 Lessons
00:10:00 Hours
-
Formative Assesment
0:10:00
+ View more
Other related courses
01:49:35 Hours
Updated Fri, 28-Jun-2024
4
R5000
R200
Student feedback
Write a public review