Administrative Support

In the Administrative Support course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Beginner 5(1 Ratings) 3 Students enrolled English
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Last updated Wed, 07-Jun-2023
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Course overview

Having effective administrative skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal, are crucial if you want to achieve your goals in any endeavor you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively. 

What will i learn?

  • Prioritize their time so they can get it all done
  • Complete special tasks
  • Improve verbal communication skills
  • Increase awareness of non-verbal communication skills
  • Achieve self-empowerment
  • Deal better with their managers
  • Learn that self-care is a priority
Curriculum for this course
53 Lessons 03:20:00 Hours
Getting Organised Pt.1
6 Lessons 00:20:00 Hours
  • Getting Organised Pt.1
    .
  • Dealing With Email
    .
  • Managing Economic Files
    .
  • Keeping Track of the Paper Trail
    .
  • Making the most of Voicemail
    .
  • Getting Organised-Pt.1 Formative Assessment
    0:20:00
Getting Organised Pt.2
5 Lessons 00:20:00 Hours
  • Getting Organised Pt.2
    .
  • Keeping Your Workspace Organised
    .
  • Using a To-Do Book
    .
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
    .
  • Getting Organised-Pt.2 Formative Assessment
    0:20:00
Managing Time
5 Lessons 00:20:00 Hours
  • Managing Time
    .
  • Managing Your Time
    .
  • Keeping Others on Track
    .
  • Maintaining Schedules
    .
  • Managing Time Formative Assessment
    0:20:00
Getting It All Done On Time
5 Lessons 00:20:00 Hours
  • Getting It All Done On Time
    .
  • Prioritizing
    .
  • The Secret to staying on Track
    .
  • Goal Setting
    .
  • Getting It All Done On Time Formative Assessment
    0:20:00
Special Tasks
5 Lessons 00:20:00 Hours
  • Special Tasks
    .
  • Planning Small Meetings
    .
  • Planning Large Meetings
    .
  • Organizing Travel
    .
  • Special Tasks Formative Assessment
    0:20:00
Verbal Communication Skills
5 Lessons 00:20:00 Hours
  • Verbal Communication skills
    .
  • Listening and Hearing: They Aren't The Same
    .
  • Asking Questions
    .
  • Communicating With Power
    .
  • Verbal Communication Skills Formative Assessment
    0:20:00
Non-Verbal Communication Skills
5 Lessons 00:20:00 Hours
  • Non-Verbal Communication Skills
    .
  • Body Language
    .
  • The Signals You Send to Others
    .
  • It's Not What You Say It's How You Say It
    .
  • Non-Verbal Communication Skills Formative Assessment
    0:20:00
Empowering Yourself
6 Lessons 00:20:00 Hours
  • Empowering Yourself
    .
  • Being Assertive
    .
  • Resolving Conflict
    .
  • Building Consensus
    .
  • Making Decisions
    .
  • Empowering Yourself Formative
    0:20:00
The Team of Two
5 Lessons 00:20:00 Hours
  • The Team of Two
    .
  • Working With Your Manager
    .
  • Influencing Skills
    .
  • What to Do in Sticky Situations
    .
  • The Team of Two Formative Assessment
    0:20:00
Taking Care of Yourself
5 Lessons 00:20:00 Hours
  • Taking Care of Yourself
    .
  • Ergonomics
    .
  • Stress Management
    .
  • Dealing With a Heavy Workload
    .
  • Taking Care of Yourself Formative Assessment
    0:20:00
Summative
1 Lessons 00:00:00 Hours
  • Summative Assessment
    .
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