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Course overview
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.
What will i learn?
- Define facilitation and identify its purpose and benefits
- Clarify the role and focus of a facilitator
- Differentiate between process and content in the context of a group discussion
- Provide tips in choosing and preparing for facilitation
- Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing
- Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution
- Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups
- Define what interventions are, when they are appropriate, and how to implement them
Requirements
- Proficient English
- Be willing to commit
- Integrity
Curriculum for this course
53 Lessons
00:00:00 Hours
Module 1
5 Lessons
00:00:00 Hours
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Understanding Facilitation
.
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What is Facilitation?
.
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When is Facilitation Appropriate?
.
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What is a Facilitator?
.
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Formative Assessment
0:00:00
Module 2
5 Lessons
00:00:00 Hours
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Process vs. Content
.
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About Process
.
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About Content
.
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A Facilitator’s Focus
.
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Formative Assessment
0:00:00
Module 3
5 Lessons
00:00:00 Hours
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Laying the Groundwork
.
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Choosing a Facilitated Approach
.
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Planning for a Facilitated Meeting
.
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Collecting Data
.
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Formative Assessment
0:00:00
Module 4
6 Lessons
00:00:00 Hours
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Tuckman and Jensen’s Model of Team Development
.
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Stage One: Forming
.
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Stage Two: Storming
.
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Stage Three: Norming
.
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Stage Four: Performing
.
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Formative Assessment
0:00:00
Module 5
5 Lessons
00:00:00 Hours
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Building Consensus
.
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Encouraging Participation
.
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Gathering Information
.
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Synthesizing and Summarizing
.
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Formative Assessment
0:00:00
Module 6
6 Lessons
00:00:00 Hours
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Reaching a Decision Point
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Identifying the Options
.
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Creating a Short List
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Choosing a Solution
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Using the Multi-Option Technique
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Formative Assessment
0:00:00
Module 7
5 Lessons
00:00:00 Hours
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Dealing with Difficult People
.
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Addressing Disruptions
.
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Common Types of Difficult People and How to Handle Them
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Helping the Group Resolve Issues on Their Own
.
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Formative Assessment
0:00:00
Module 8
5 Lessons
00:00:00 Hours
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Addressing Group Dysfunction
.
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Using Ground Rules to Prevent Dysfunction
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Restating and Reframing Issues
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Getting People Back on Track
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Formative Assessment
0:00:00
Module 9
5 Lessons
00:00:00 Hours
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About Intervention
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Why Intervention May Be Necessary
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When to Intervene
.
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Levels of Intervention
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Formative Assessment
0:00:00
Module 10
5 Lessons
00:00:00 Hours
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Intervention Techniques
.
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Using Your Processes
.
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Boomerang it Back
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ICE It: Identify, Check for Agreement, Evaluate How to Resolve
.
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Formative Assessment
0:00:00
Summative Assessment
1 Lessons
00:00:00 Hours
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Quiz
0:00:00
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