Whether you are looking to transition to a new career, refresh your skills, or advance in your current role, this comprehensive business communication course can help you improve your soft skills and reach your professional goals!
In this training, you'll learn how to communicate with your clients and customers to ensure they're getting the best possible experience!
What you'll learn
Provide excellent customer service to ensure customer satisfaction, loyalty, and repeat business.
Exceed customer expectations by creating memorable customer service experiences.
Build rapport with customers to create a relationship of trust.
Manage challenging customers through difficult situations.
Use active listening techniques to understand customer needs.
Manage customer expectations by setting realistic expectations.
Improve your soft skills and advance your career .
What will i learn?
- Provide excellent customer service to ensure customer satisfaction, loyalty, and repeat business.
- Exceed customer expectations by creating memorable customer service experiences.
- Build rapport with customers to create a relationship of trust.
- Manage challenging customers through difficult situations.
- Use active listening techniques to understand customer needs.
- Manage customer expectations by setting realistic expectations.
- Improve your soft skills and advance your career .
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Skills of an Effective Administrator
00:06:26
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Concise business communication media
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Telephone message
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Fax message
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Memo
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Forms and questionnaires
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Email
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Notices
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Scanning
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Formative Assessment
0:15:00
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Organisational communication
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Corporate culture
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External communication
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Internal communication
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Organisational hierarchy
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Formal communication channels
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Informal communication channel
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Formative Assessment
0:15:00
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Multi-cultural communication
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Defining culture
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Cultural differences
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Possible language barriers in the workplace
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Developing multi-cultural communication skills
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Formative Assessment
0:15:00
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Oral communication and listening skills
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Listening skills
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Effective oral communication requirements
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Improve oral skills
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Improve listening skills
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Formative Assessment
0:15:00
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Types of conflict
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Causes of conflict
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Results of conflict
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Coping with conflict
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Formal mechanisms to resolving conflict
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Formative Assessment
0:15:00
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Problem solving and decision making
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Role of communication
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Decision making process
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Stages in the problem solving and decision-making process
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Formative Assessment
0:15:00
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Letter of enquiry
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Letter of complaint
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Reply to letter of enquiry
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Reply to letter of complaint
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Formative Assessment
0:15:00
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Format of reports
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Feedback report (memo)
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Progress report (memo)
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Formal report
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Informal memo
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Formative Assessment
0:15:00
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Summative Assessment
0:30:00
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