Concepts and Principles of Monitoring and Improving Performance (Retail Supervisor)

Retail Supervisor is a comprehensive course designed to prepare students for the role of a Retail Supervisor. Ideal for wholesale and retail professionals aspiring to advance their careers in supervision, this program also offers an opportunity for current retail supervisors to enhance their skills and capabilities.

Beginner 0(0 Ratings) 0 Students enrolled English
Created by Bonga Mbunjana
Last updated Fri, 27-Oct-2023
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Course overview

This Learner Guide provides a comprehensive overview of the module. It is designed to improve the skills and knowledge of learners, and thus enabling them to effectively and efficiently complete specific tasks.

The main focus of the learning in this knowledge module is to build an understanding of the concepts and principles of monitoring and improving performance of staff in a team.

Curriculum for this course
18 Lessons 00:00:00 Hours
KM-02-KT01: Principles Of Monitoring And Evaluating Performance
7 Lessons 00:00:00 Hours
  • Note to the learner
    .
  • Principles of identifying performance standards
    .
  • Methods of analyzing performance gaps
    .
  • Methods for bridging performance gaps
    .
  • Principles of giving feedback
    .
  • The difference between performance standards and behavior
    .
  • Positive behavior reinforcement
    .
KM-02-KT02: Principles Of Correcting Staff
2 Lessons 00:00:00 Hours
  • The difference between positive and negative corrective action
    .
  • Legislation impacting on the correcting of staff
    .
KM-02-KT03: Concepts And Importance Of Induction
4 Lessons 00:00:00 Hours
  • The importance of inducting a new staff member
    .
  • Generally accepted elements to be covered when inducting a staff member
    .
  • The importance of a buddy / mentor
    .
  • The integration of “on-the-job” training
    .
KM-02-KT04: Concepts And Principles Of The Job Training
5 Lessons 00:00:00 Hours
  • Training, coaching and on the job training
    .
  • Methods used for training in the industry
    .
  • Supervising training and coaching
    .
  • On the job coaching
    .
  • Legislation impacting on in-store training and development
    .
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Bonga Mbunjana

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