Customer Support

Customer service is a general field that involves assisting customers in a range of issues, such as purchasing, troubleshooting, installation and even disposal of products or services. Customer service is designed to focus on the customer and how they can benefit from your product or service, so it’s important to do your part in the delivery.

Beginner 0(0 Ratings) 10 Students enrolled English
Created by
Last updated Mon, 12-Jun-2023
+ View more
Course overview

Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone on a phone. But these days, customer support can be carried out in a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!

What will i learn?

  • Define customer support
  • Know the different venues for customer support
  • Recognize challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learn to be proactive in customer support
Curriculum for this course
50 Lessons 00:00:00 Hours
What Is Customer Service?
5 Lessons 00:00:00 Hours
  • What Is Customer Service?
    .
  • Support vs. Service?
    .
  • Who Participates?
    .
  • Metrics
    .
  • Trends
    .
Challenges
5 Lessons 00:00:00 Hours
  • Challenges
    .
  • Customer Challenges
    .
  • Crisis
    .
  • Ticket Backlogs
    .
  • End Relationship With Customer
    .
Email
5 Lessons 00:00:00 Hours
  • Email
    .
  • Formal Yet Conversational Style
    .
  • Scripted, Yet Authentic
    .
  • Explain Information Carefully
    .
  • Results
    .
SMS
5 Lessons 00:00:00 Hours
  • SMS
    .
  • Convenience of Texting
    .
  • Apps and Software Available
    .
  • Information to Consider
    .
  • Professional Communication Through Text
    .
Webchat
5 Lessons 00:00:00 Hours
  • Webchat
    .
  • Personalize
    .
  • Apps and Software Available
    .
  • Real Time Chat
    .
  • Etiquette
    .
Multi-Channel Apps
5 Lessons 00:00:00 Hours
  • Multi-Channel Apps
    .
  • Different Multi-Channel Apps
    .
  • Pros
    .
  • Cons
    .
  • Making a Decision
    .
Support Ticket Apps
5 Lessons 00:00:00 Hours
  • Support Ticket Apps
    .
  • Different Support Ticket Apps
    .
  • Pros
    .
  • Cons
    .
  • Making a Decision
    .
Documentation
5 Lessons 00:00:00 Hours
  • Documentation
    .
  • What to Document
    .
  • Using Tools
    .
  • Prepare Documentation
    .
  • Retain
    .
Feedback
5 Lessons 00:00:00 Hours
  • Feedback
    .
  • Surveys
    .
  • Boxes
    .
  • Analytics
    .
  • Usability
    .
Be Proactive
5 Lessons 00:00:00 Hours
  • Be Proactive
    .
  • Research Analytics
    .
  • Discover Opportunities
    .
  • Prevent Problems
    .
  • Provide Support Before People Know They Need It
    .
+ View more
Other related courses
02:28:33 Hours
High Effective Time Management Course (Apps & Sample Plans)
Updated Mon, 12-Jun-2023
5 7 R1100 R300
04:57:46 Hours
Cashier Course
Updated Mon, 14-Aug-2023
2 44 R5000 R900
00:00:00 Hours
Contact Center Training : The Essential Guide to Becoming and Complete Contact Center Agent
Updated Mon, 12-Jun-2023
0 9 R10000 R3000
00:00:00 Hours
Social Media In The Workplace
Updated Mon, 12-Jun-2023
0 0 R20000 R500
About instructor

0 Reviews | 0 Students | 0 Courses
Student feedback
0
0 Reviews
  • (0)
  • (0)
  • (0)
  • (0)
  • (0)

Reviews

R2000 R500
Includes:
//send gift when already purchased by user