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Course overview
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
What will i learn?
- Define requirements for particular tasks
- Set expectations for your staff
- Set SMART goals for yourself
- Help your staff set SMART goals
- Assign work and delegate appropriately
- Provide effective, appropriate feedback to your staff
- Manage your time more efficiently
- Help your team resolve conflicts
- Understand how to manage effectively in particular situations
- Understand what a new supervisor needs to do to get started on the right path
Curriculum for this course
60 Lessons
03:10:00 Hours
Setting Expectations
6 Lessons
00:15:00 Hours
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Setting Expectations
.
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Defining the Requirements
.
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Identifying Opportunities for Improvement and Growth
.
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Setting Verbal Expectations
.
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Putting Expectations in Writing
.
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Formative Assessment
0:15:00
Setting Goals
6 Lessons
00:15:00 Hours
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Setting Goals
.
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Understanding Cascading Goals
.
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The SMART Way
.
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The Three P's
.
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Helping Others Set Goals
.
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Formative Assessment
0:15:00
Assigning Work
6 Lessons
00:15:00 Hours
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Assigning Work
.
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General Principles
.
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The Dictatorial Approach
.
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The Apple-Picking Approach
.
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The Collaborative Approach
.
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Formative Assessments
0:15:00
Degrees of Delegation
5 Lessons
00:15:00 Hours
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Degrees of Delegation
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Level One: Complete Supervision
.
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Level Two: Partial Supervision
.
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Level Three: Complete Independence
.
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Formative Assessment
0:15:00
Implementing Delegation
7 Lessons
00:15:00 Hours
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Implementing Delegation
.
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Deciding to Delegate
.
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To Whom Should You Delegate?
.
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Providing Instructions
.
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Monitoring the Results
.
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Troubleshooting Delegation
.
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Formative Assessment
0:15:00
Providing Feedback
6 Lessons
00:15:00 Hours
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Providing Feedback
.
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Characteristics of Good Feedback
.
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Feedback Delivery Tools
.
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Informal Feedback
.
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Formal Feedback
.
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Formative Assessment
0:15:00
Managing Your Time
7 Lessons
00:15:00 Hours
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Managing Your Time
.
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The 80/20 Rule
.
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The Urgent/Important Matrix
.
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Using a Productivity Journal
.
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Using Routines and Rituals to Simplify Your Workday
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Using Routines and Rituals to Simplify Your Workday
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Formative Assessment
0:15:00
Resolving Conflict
6 Lessons
00:15:00 Hours
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Resolving Conflict
.
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Using a Conflict Resolution Process
.
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Maintaining Fairness
.
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Seeking Help From Within the Team
.
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Seeking Help from Outside the Team
.
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Formative Assessment
0:15:00
Ten Tips for Special Situations
5 Lessons
00:15:00 Hours
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Ten Tips for Special Situations
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What to Do If You’ve Been Promoted From Within the Team
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What To Do If You’re Leading a Brand New Team
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What to Do if You’re Taking on an Established Team
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Formative Assessment
0:15:00
A Survival Guide for the New Supervisor
5 Lessons
00:15:00 Hours
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A Survival Guide for the New Supervisor
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Ask the Right Questions of the Right People
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Go to Gemba
.
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Keep Learning!
.
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Formative Assessment
0:15:00
Summative Assessment
1 Lessons
00:40:00 Hours
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Test
0:40:00
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