Administrative Office Procedure

With the Administrative Office Procedures course, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations.

Beginner 4(6 Ratings) 74 Students enrolled English
Created by
Last updated Mon, 25-Mar-2024
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Course overview

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunication and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which will ensure a smooth running work environment.

What will i learn?

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools
Curriculum for this course
73 Lessons 03:05:00 Hours
Identifying Procedures to Include
7 Lessons 00:20:00 Hours
  • Introduction to Office Administration and Management
    .
  • Identifying Procedure to Include
    .
  • Tracking Tasks for Some Days
    .
  • Reach Out to Other Employees for Feedback/Ideas
    .
  • Write Down Daily Tasks
    .
  • Keep Track Using a Spreadsheet
    .
  • Questions of: Identifying Procedures to Include Formative Assessment
    0:20:00
What to Include in Your Binder Pt.1
7 Lessons 00:20:00 Hours
  • What to Include in Your Binder Pt.1
    .
  • Phone Etiquette
    .
  • Business Writing
    .
  • Effective Time Management
    .
  • Creating Meeting Arrangements
    .
  • Business Etuquette
    .
  • What to Include in Your Binder Pt.1-Formative Assessment
    0:20:00
What to Include in Your Binder Pt.2
7 Lessons 00:20:00 Hours
  • What to Include in Your Binder Pt.2
    .
  • Policy on Absenses
    .
  • Breaks
    .
  • Salaries
    .
  • Benefits
    .
  • Representing your Boss and Organisation
    .
  • Questions of: What to Include in Your Binder Pt.2 Formative Assessment
    0:20:00
Top Five Procedures To Record
8 Lessons 00:20:00 Hours
  • Organising Meetings and Conferences
    .
  • Top Five Procedures To Record
    .
  • Be as detailed as possible
    .
  • Use a Template to Stay Consistent From Track to Track
    .
  • Be as Detailed as Possible
    .
  • Use Bullet Points Instead of Paragraphs
    .
  • Ask Someone to Execute the Procedure
    .
  • Formative Assessment-Top Five Procedures To Record
    0:20:00
What to Include in Your Binder(I)
7 Lessons 00:15:00 Hours
  • What to Include in Your Binder(I)
    .
  • Phone Etiquette
    .
  • Business Writing
    .
  • Effective Time Management
    .
  • Creating Meeting Arrangements
    .
  • Business Telephone Skills
    .
  • Questions of: Formative Assessment-What to Include in Your Binder(I)
    0:15:00
What to Include in Your Binder(II)
7 Lessons 00:20:00 Hours
  • Mail Services and Shipping
    .
  • What to Include in Your Binder(II)
    .
  • Policy on Absenses
    .
  • Breaks
    .
  • Salaries
    .
  • Benefits
    .
  • What to Include in Your Binder(II)-Formative Assessment
    0:20:00
Organizing Your Binder
7 Lessons 00:15:00 Hours
  • Career opportunity
    .
  • Organizing Your Binder
    .
  • Create a Table of Contents
    .
  • List Each Section(e.g. Accounting)
    .
  • List Procedures in That Section
    .
  • Keeping Binder Updated With Any New Changes
    .
  • Formative Assessment- Organizing Your Binder
    0:15:00
What Not to Include in the Procedure Guide
7 Lessons 00:20:00 Hours
  • Skills to an Effective Administrator
    .
  • What Not to Include in the Procedure Guide
    .
  • Passwords
    .
  • Identifying Other Confidential Information Via Your Employer
    .
  • Store Information in a Separate Folder Outside of the Guide
    .
  • Find a Secure Location to Store
    .
  • What Not to Include in the Procedure Guide-Formative Assessment
    0:20:00
Share Office Procedure Guide
7 Lessons 00:15:00 Hours
  • Travel Arrangements
    .
  • Share Office Procedure Guide
    .
  • Give Guide to Boss/Executive to Review
    .
  • Inform Office Personnel of Procedure Guide
    .
  • Place Guide in a Visible Area
    .
  • Allow Office Personnel to Express Improvements/Updates if Needed
    .
  • Formative Assessment-Share Office Procedure Guide
    0:15:00
Successfully Executing the Guide
8 Lessons 00:20:00 Hours
  • Time Management
    .
  • Successfully Executing the Guide
    .
  • Create a One Hour Meeting/Seminar for Employees
    .
  • Stay Consistent With Procedures
    .
  • Make Employees Aware of Any Updated Changes
    .
  • Keep Open to Improvements
    .
  • Successfully Executing the Guide-Formative Assessment
    0:20:00
  • Concluding Remarks
    .
Summative
1 Lessons 00:00:00 Hours
  • Assessment
    .
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Reviews

  • Asive Celesi
  • Sisipho Mau-mau
    I was easy and all clear to understand
  • Bongiwe Patience Mhlawuli
  • Nthabiseng Machaba
    3 out of 5 so far
  • Rosina Mbonani
    5
  • Sinazo Zikho Mgqalelo
    5 out of 5
R2999 R299
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