Customer Service in Retail

This course is designed to provide retail professionals with essential knowledge and skills in delivering exceptional customer service. Participants will explore the key principles of customer service and service standards, understanding how these elements drive customer satisfaction and loyalty in a competitive retail environment. The course also delves into the principles of quality management, emphasizing the importance of maintaining high standards in both products and services offered in retail settings.

In addition, the course covers the production and service aspects unique to the retail industry, providing insights into how effective management of these areas can enhance the overall customer experience. Participants will also learn about the critical role of health, safety, and housekeeping in retail, ensuring a safe and pleasant shopping environment for customers.