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Course overview
Yes We all Need: Business Etiquette Coaching! This course will demonstrate the impact of positive or negative Business Protocol and Etiquette on a company. You will be able to identify and apply personality and communication styles, learn how to portray a positive friendly image as well as how to interact in diverse contexts. Delegates will also learn how to generally hold better conversations.
Course Outline
Key outcomes of this course include:
• Introduction to Business Ethics
• Learning about Office Etiquette
• How to address other employees
• How to keep a Professional Image
This course is a form of Business Etiquette Coaching.
What will i learn?
- Introduction to Business Ethics
- Learning about Office Etiquette
- How to address other employees
- How to keep a Professional Image
Curriculum for this course
11 Lessons
00:00:00 Hours
KM-03-KT01: INTERNATIONAL PROTOCOL
2 Lessons
00:00:00 Hours
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Demonstrate awareness of international protocol principles in relation to forms of address
.
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Explain protocol principles at various functions
.
KM-03-KT02: CULTURAL DIVERSITY
4 Lessons
00:00:00 Hours
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The role of cultural diversity in a multicultural workplace
.
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Basic behavioral styles, benefits and challenges of cultural diversity
.
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Required tools for managing cultural diversity in the workplace
.
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Ways of ensuring that culture does not interfere with the business of an organization
.
KM-03-KT03: MULTI-CULTURAL COMMUNICATION
3 Lessons
00:00:00 Hours
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Multi-cultural communication
.
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Challenges of cross-cultural communication
.
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Types of non-verbal communication that differs from culture to culture
.
KM-03-KT04: GROOMING AND DEPORTMENT
2 Lessons
00:00:00 Hours
-
Grooming and deportment
.
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How to enter a room?
.
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