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Course overview
This Learner Guide provides a comprehensive overview of the module. It is designed to improve the skills and knowledge of learners, and thus enabling them to effectively and efficiently complete specific tasks.
What will i learn?
- Supervise retail and wholesale staff.
- Supervise the implementation and maintenance of retail or wholesale operations.
- Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty.
Requirements
- NQF Level 4 with Mathematical Literacy and Communication
- Computer literate
Curriculum for this course
34 Lessons
00:30:00 Hours
KM-01-KT01 The role of the supervisor in wholesale and retail
10 Lessons
00:00:00 Hours
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KT0101 The role of the supervisor in wholesale and retail
.
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KT0102 Leadership styles
.
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KT0103 Ethical dealings
.
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KT0104 The correct use of authority
.
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KT0105 The difference between leading and supervising
.
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KT0106 The importance of continual personal development
.
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KT0107 Decision making models and processes
.
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KT0108 Principles of self-management
.
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KT0109 Basic problem-solving theories
.
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KT0110 Legislation impacting on supervision of employee performance
.
KM-01-KT02: Concepts and Principles of Communication
4 Lessons
00:00:00 Hours
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KT0201 The various levels at which a supervisor communicates
.
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KT0202 Principles of communication
.
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KT0203 Business communication
.
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KT02204 Matching communication methods to target audience
.
KM-01-KT03: Principles of Motivation
3 Lessons
00:00:00 Hours
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KT0301 Theory of motivation
.
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KT0302 Diversity and its impact on motivation
.
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KT0303 Motivation techniques
.
KM-01-KT04: Principles of holding operational meetings
5 Lessons
00:00:00 Hours
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KT0401 Types of meetings
.
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KT0402 Generally accepted methods of preparing for meetings
.
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KT0403 Conducting meetings
.
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KT0404 Recording decisions
.
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KT0405 Reviewing meetings
.
KM-01-KT05: Principles of planning, delegation and follow up
5 Lessons
00:00:00 Hours
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KT0501 Principles of planning, prioritizing and the use of task lists
.
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KT0502 Concepts of staff scheduling
.
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KT0503 Importance of setting and communicating goals
.
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KT0504 The Principles of and differences between giving instructions and delegating
.
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KT0505 Principles of contingency planning
.
KM-01-KT06: Concepts and principles of monitoring action plans
3 Lessons
00:00:00 Hours
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KT0601 Principles of successful action plans
.
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KT0602 Principles of monitoring action plans
.
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KT0603 Concept and principles of contingency planning
.
KM-01-KT07: Concepts and principles of handling conflicts
3 Lessons
00:00:00 Hours
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KT0701 Constructive and destructive conflict
.
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KT0702 Typical methods of conflict handling
.
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KT0703 The concepts and impact of win-win and win-lose
.
Summative Assessment
1 Lessons
00:30:00 Hours
-
Quiz
0:30:00
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